FAQ
HOW TO CARE FOR OUR CLOTHES
At Raomio, we create clothing with love and care, and we want your pieces to last for years to come, passing through your family and beyond. With a little attention, you can keep your Raomio garments in top shape and ensure their longevity. Here are some simple care tips to help you preserve the quality and life of your clothing:
Tip 1: Wash Only When Necessary
Washing clothes can wear down fibers over time, even on delicate cycles. To help prolong the life of your Raomio pieces (and all your garments), wash them only when they’re truly dirty. Wearing them several times between washes will keep your clothes looking great for longer.
Tip 2: Wash With Cold Water and Use a Natural Detergent
Cold water is gentler on fabrics, helping to preserve the color of dyes and prevent fabric deterioration. It also reduces the risk of shrinkage. Pair it with a natural detergent to keep your clothing and the planet happy.
Tip 3: Tumble Dry on Low Heat or, Better Yet, Air Dry
Air drying your clothes is the most eco-friendly way to preserve their quality, using less energy and helping fabrics last longer. If you’re short on time, tumble dry on low heat and toss in a few wool dryer balls to speed up the drying process while reducing chemical exposure from conventional dryer sheets.
Tip 4: Avoid Ironing, But Use Low Heat When You Do
Heat can weaken fabrics, so we recommend avoiding ironing whenever possible. If you do need to smooth out wrinkles, use the lowest heat setting to avoid damaging the fibers.
Tip 5: Hang or Fold Along the Seams
To keep your clothing in its best shape, hang items by the seams or fold them neatly. This helps prevent unnecessary stretching or misshaping.
Raomio's Commitment to Sustainability
At Raomio, sustainability is at the heart of everything we do. From the materials we choose to the way we produce and package our garments, we are dedicated to reducing our environmental impact and promoting ethical practices. Here’s how we’re making a difference:
- Eco-Friendly Materials
We carefully select fabrics that prioritize the planet’s well-being. Our pieces are made with organic cotton, recycled fibers, and other sustainable textiles, reducing the need for virgin materials. By choosing these eco-conscious fabrics, we help reduce waste and support more sustainable textile production practices. - Transparency in Sourcing
We’re committed to transparency in our sourcing practices. All of our materials are carefully selected from trusted suppliers who align with our values. We prioritize working with partners who are equally dedicated to sustainable practices, and we ensure that every piece we make has a traceable, ethical origin. - Waste Reduction and Circular Fashion
At Raomio, we focus on reducing waste by repurposing and upcycling fabrics. By using leftover materials from factories closing or discarded stock, we create unique designs that prevent waste from going into landfills. Our goal is to contribute to a circular economy, where textiles are reused and reimagined instead of discarded. - Long-Lasting, Timeless Design
Sustainability doesn’t end with the production process. We design every garment with longevity in mind. Our clothes are crafted to last for years, encouraging customers to make fewer, more thoughtful purchases. By focusing on timeless styles, we help combat the fast-fashion cycle and promote conscious consumption. - Ethical and Fair Labor Practices
We believe in fair wages, safe working conditions, and supporting the rights of workers in every step of our production process. We carefully vet our production partners to ensure they meet high ethical standards, and we maintain strong relationships with them to make sure every worker is treated with respect. - Eco-Friendly Packaging
We use minimal, recyclable, and biodegradable packaging to further reduce our environmental footprint. Every package is carefully designed to ensure that your order arrives safely while minimizing waste. We also encourage reusing or recycling packaging to continue reducing our impact. - Commitment to Improvement
Sustainability is a continuous journey, and we’re always looking for ways to improve. We are constantly researching and testing new materials, production methods, and packaging solutions that align with our goal of making fashion more sustainable. As we grow, we’ll continue to strive for even higher standards in every aspect of our business. - Open Communication with Our Customers
We believe in being open and transparent with our customers. We’re always ready to answer questions about our materials, sourcing practices, or production processes. If you ever have concerns or want to learn more about the sustainability behind your Raomio pieces, don’t hesitate to reach out. We’re here to share our journey with you.
At Raomio, sustainability is more than a buzzword. it’s the foundation of everything we do. We’re proud of the positive impact we’re making, and we’re committed to continuously improving for a better future. Together, we can help transform the fashion industry and create a more sustainable world.
Frequently asked question
Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.
Frequently asked question
Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.
Shipping
shipping
Shipping Methods :
We ship from Reno Nevada every Monday to thursday, excluding weekends & holidays.
Raomio uses USPS for shipping. Shipping charges are calculated automatically in
the shopping cart depending on the total cost of your purchase. Raomio is not responsible for items lost, stolen, and/or damaged in transit.
Our current processing time is 2 to 5 business days on all orders. Our default method of shipping is standard, which takes approximately 5-8 business days to deliver within the USA, excluding other countries. Most customers receive their order within a week, but delays are possible.
ESTIMATED Shipping TIMES:
- Free Shipping/Standard Shipping arrives approximately5-8 business days
- Expedited Shipping arrives in an estimated3-5 business days
- Priority Shipping arrives in an estimated2-3 business days
Note: Please expect more extended processing and ship times during annual sales and sales events
FREE SHIPPING
Free shipping may be applied on orders over $200 only in the USA.
Order tracking
We will promptly send a tracking number once the product has been dispatched. If you do not receive the tracking number, please check your spam folder. Should you encounter any issues finding the tracking number, kindly reach out to us at raomioestudio@raomio.com
Package Delivered, But Can't Find It? We’re Here to Help!
If your tracking number shows that your package has been delivered, but you're unable to locate it, don’t worry we’re happy to assist you! Before reaching out to us, please review these helpful tips:
- Verify the Tracking Information
Double-check the tracking number to confirm that the package was delivered to your correct address. Sometimes packages are mistakenly delivered to nearby access points or neighboring addresses. - Check with Your Local Post Office or Shipping Carrier
Contact your local post office or the shipping company listed on your tracking information. Occasionally, packages may not be delivered due to issues such as missed deliveries or being held at a facility for further processing. - Look Around Your Property
Be sure to check common delivery spots like your front porch, side door, mailbox, or with a nearby neighbor sometimes packages are left in less obvious places for safety. - Missing Package Claims
Please note that once your package shows as "delivered" in the tracking system, Raomio is no longer responsible for any lost or stolen items. We recommend filing a claim with the carrier if you're unable to locate the package after checking the above steps.
If you’ve checked these steps and are still unable to locate your package, or if you need further assistance, please reach out to us at raomioestudio@raomio.com. While we can’t take responsibility for lost or stolen packages, we’ll do our best to assist you in resolving the issue.
return/exchange policy
At Raomio, we are committed to providing you with high-quality products and excellent customer service. If you have any issues with your order, we’re here to help resolve them quickly and efficiently.
Faulty Products
If you receive a faulty product, please reach out to us within 3 days of delivery. We will review your concern and arrange for a prompt exchange or refund, as applicable.
Refund Options
We offer the following refund options for eligible returns:
- Refund to your original payment method
- Store credit (if applicable)
Refund Processing Time
Refund requests will be processed within 10 to 15 business days after approval. Once approved, refunds will be issued to the original payment method used for the purchase.
Return Shipping Costs
Raomio does not cover the shipping costs for returning items unless the product is faulty or there was an error on our part. For returns related to any other reason, customers are responsible for return shipping fees.
We recommend using a trackable return method for the security of your return. Raomio is not responsible for lost or damaged returns.
Return Conditions
To be eligible for a return or refund, items must meet the following conditions:
- The item is unused, unwashed, and in original condition.
- The product must be returned with all tags and packaging intact.
- Personalized or final sale items (where applicable) are not eligible for return or exchange unless faulty.
Return Processing Time
Once we receive your returned item(s), please allow up to 30 business days for us to process your refund or exchange. Returns that do not meet the above conditions will not be accepted.
Additional Fees and Charges
Please note that any additional duties, taxes, or shipping charges that may arise during the return process are non-refundable. We cannot accept responsibility for delays due to customs clearance or taxes on international orders.
Customer Communication
If you are experiencing issues with your order or need assistance with your return, please reach out to our customer service team at [email address]. We aim to respond within 48 hours and will do our best to resolve any issues in a timely manner.
Exchanges
Raomio does not offer direct exchanges. If you would like a different product, please initiate a return and place a new order. If the product you ordered is faulty or damaged, we will arrange for a replacement.
Important Notes:
- Ineligible items: Please review the product descriptions and exclusions for items not eligible for return, such as final sale and personalized items.
- Damaged or Incorrect Orders: If you receive a damaged or incorrect item, please notify us immediately within 7 days of receipt. We will work with you to provide a full refund or exchange.
About us

Raomio: More Than Just Fashion . It’s a Story of Purpose
At Raomio, fashion is more than what you wear. It’s a story. A feeling. A way of making a difference.
Every piece we create is part of a bigger vision where creativity, sustainability, and bold living come together to redefine what it means to dress with intention.
Founded by Carla Magali Di Marzo, Raomio is a celebration of everything that matters in fashion today: artistry, responsibility, and the joy of living unapologetically.
Where It All Began
Raomio’s roots stretch back to 2020 with the birth of Carla’s first brand, Ku-Kio. Raised in Argentina in a family deeply connected to clothing production, Carla grew up immersed in craft, design, and the expressive power of fashion. While she didn’t begin as a traditional fashion expert, her love for detail and her desire to create with meaning sparked a journey that would evolve into something extraordinary.
The Evolution of a Vision
In 2024, Raomio was born a refined, reimagined version of Ku-Kio with a deeper commitment to sustainability and style that makes a difference.
This evolution reflects Carla’s growth as a designer, a founder, and most importantly, a mother.
Her greatest inspiration? Her son, Tahiel whose curiosity, energy, and spirit of adventure fuel Raomio’s vibrant prints and fearless designs.
Together, Carla and Tahiel explore, learn, and grow and that shared journey is stitched into every Raomio piece. Each collection captures a sense of discovery, the wild joy of nature, and the freedom of creative expression.
Inspired by nature, rooted in purpose every Raomio piece holds a story.
Our Commitment to Sustainability
Raomio is joyful and bold but always conscious.
Sustainability is woven into everything we do. From selecting low-impact, organic fabrics to partnering with ethical manufacturers, we are mindful of the footprint we leave behind. Every item is crafted with intention made to last, made with care, and made to feel good on your skin and your conscience.
We know fashion has an impact. That’s why we’re committed to doing better at every step, because vibrant, expressive clothing should never come at the cost of the planet.
Made in the USA: A New Chapter
We’re proud to introduce a special Made in the USA collection, blending Raomio’s signature boldness with the local artistry of American production. This collection supports small-scale manufacturing, promotes quality over quantity, and celebrates sustainable practices close to home.
Each piece is crafted with the same values you know from Raomio: love, intention, and a commitment to both people and planet.
Fashion, Reimagined
At Raomio, we believe clothing is a language a way to tell stories, honor roots, and express who you are. We’re here for the moms, the dreamers, the little explorers, and the bold souls who want to dress with meaning and joy.
This is more than fashion.
This is Raomio purpose-woven, passion-fueled, and always unapologetically bold.

✨ INTRODUCING: Desert Vibes Kids Loungewear 🌵💙
Where bold prints meet soft comfort.
The Desert Vibes Set brings together organic cotton softness and Raomio’s signature energy—inspired by wild landscapes, cactus blooms, and fearless little adventurers. Designed with room to grow and made to move, it's ready for every twist, tumble, and imagination-filled day.
🌿 Ethically made
🧡 Comfy, colorful, and built for adventure
🎨 Zero boring days. Just bold vibes.
✨ Desert Vibes Loungewear – Adult Edition 🌵🖤Comfort that makes a statement.
The Desert Vibes Set isn’t just for kids — it’s for the grown-ups who want to feel good, look bold, and lounge with purpose. Made from ultra-soft organic cotton and designed with a relaxed, flattering fit, this set brings effortless style to slow days and everyday moments.
🌿 Ethically made
🖤 Vibrant, comfy, unapologetically bold
👯♀️ Perfect for matching moments with your mini
Because adults deserve fun fits too.
