Refund policy

Return & Exchange Policy

At Raomio, we are committed to providing you with high-quality products and excellent customer service. If you have any issues with your order, we're here to help resolve them quickly and efficiently.

To start a return, visit our returns portal: https://raomio.com/apps/redo/returns-portal/login?referralId=6924edca960d154d12d95d03

Return Window
You may return eligible items within 30 days of delivery.

Refund Options
Eligible returns are refunded as store credit.

Faulty, Damaged, or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery. We will send a replacement, or a full refund to your original payment method if a replacement isn't available, and we'll cover the return shipping.

Refund Processing Time
Once we receive and approve your return, store credit is issued within 10 to 15 business days. Please allow up to 30 business days in total for us to receive and process your return.

Return Shipping Costs
For returns not caused by a faulty item or an error on our part, customers are responsible for return shipping costs. If you added Redo to your order, Redo covers your return label. Raomio is not responsible for returns lost or damaged in transit, so we recommend a trackable shipping method.

Return Conditions
To be eligible for a return, items must be:
- Unused, unwashed, and in original condition
- Returned with all tags and packaging intact

Personalized and final sale items are not eligible for return unless faulty.

Exchanges
We don't offer direct exchanges. If you'd like a different item, please start a return and place a new order.

Additional Fees and Charges
Any duties, taxes, or shipping charges from the return process are non-refundable. We aren't responsible for delays caused by customs or taxes on international orders.

Questions
Contact us at raomioestudio@raomio.com. We aim to respond within 48 hours.