FAQ
HOW TO CARE FOR OUR CLOTHES
At Raomio, we create clothing with love and care, and we want your pieces to last for years to come, passing through your family and beyond. With a little attention, you can keep your Raomio garments in top shape and ensure their longevity. Here are some simple care tips to help you preserve the quality and life of your clothing:
Tip 1: Wash Only When Necessary
Washing clothes can wear down fibers over time, even on delicate cycles. To help prolong the life of your Raomio pieces (and all your garments), wash them only when theyโre truly dirty. Wearing them several times between washes will keep your clothes looking great for longer.
Tip 2: Wash With Cold Water and Use a Natural Detergent
Cold water is gentler on fabrics, helping to preserve the color of dyes and prevent fabric deterioration. It also reduces the risk of shrinkage. Pair it with a natural detergent to keep your clothing and the planet happy.
Tip 3: Tumble Dry on Low Heat or, Better Yet, Air Dry
Air drying your clothes is the most eco-friendly way to preserve their quality, using less energy and helping fabrics last longer. If youโre short on time, tumble dry on low heat and toss in a few wool dryer balls to speed up the drying process while reducing chemical exposure from conventional dryer sheets.
Tip 4: Avoid Ironing, But Use Low Heat When You Do
Heat can weaken fabrics, so we recommend avoiding ironing whenever possible. If you do need to smooth out wrinkles, use the lowest heat setting to avoid damaging the fibers.
Tip 5: Hang or Fold Along the Seams
To keep your clothing in its best shape, hang items by the seams or fold them neatly. This helps prevent unnecessary stretching or misshaping.
Raomio's Commitment to Sustainability
At Raomio, sustainability is at the heart of everything we do. From the materials we choose to the way we produce and package our garments, we are dedicated to reducing our environmental impact and promoting ethical practices. Hereโs how weโre making a difference:
- Eco-Friendly Materials
We carefully select fabrics that prioritize the planetโs well-being. Our pieces are made with organic cotton, recycled fibers, and other sustainable textiles, reducing the need for virgin materials. By choosing these eco-conscious fabrics, we help reduce waste and support more sustainable textile production practices. - Transparency in Sourcing
Weโre committed to transparency in our sourcing practices. All of our materials are carefully selected from trusted suppliers who align with our values. We prioritize working with partners who are equally dedicated to sustainable practices, and we ensure that every piece we make has a traceable, ethical origin. - Waste Reduction and Circular Fashion
At Raomio, we focus on reducing waste by repurposing and upcycling fabrics. By using leftover materials from factories closing or discarded stock, we create unique designs that prevent waste from going into landfills. Our goal is to contribute to a circular economy, where textiles are reused and reimagined instead of discarded. - Long-Lasting, Timeless Design
Sustainability doesnโt end with the production process. We design every garment with longevity in mind. Our clothes are crafted to last for years, encouraging customers to make fewer, more thoughtful purchases. By focusing on timeless styles, we help combat the fast-fashion cycle and promote conscious consumption. - Ethical and Fair Labor Practices
We believe in fair wages, safe working conditions, and supporting the rights of workers in every step of our production process. We carefully vet our production partners to ensure they meet high ethical standards, and we maintain strong relationships with them to make sure every worker is treated with respect. - Eco-Friendly Packaging
We use minimal, recyclable, and biodegradable packaging to further reduce our environmental footprint. Every package is carefully designed to ensure that your order arrives safely while minimizing waste. We also encourage reusing or recycling packaging to continue reducing our impact. - Commitment to Improvement
Sustainability is a continuous journey, and weโre always looking for ways to improve. We are constantly researching and testing new materials, production methods, and packaging solutions that align with our goal of making fashion more sustainable. As we grow, weโll continue to strive for even higher standards in every aspect of our business. - Open Communication with Our Customers
We believe in being open and transparent with our customers. Weโre always ready to answer questions about our materials, sourcing practices, or production processes. If you ever have concerns or want to learn more about the sustainability behind your Raomio pieces, donโt hesitate to reach out. Weโre here to share our journey with you.
At Raomio, sustainability is more than a buzzword. itโs the foundation of everything we do. Weโre proud of the positive impact weโre making, and weโre committed to continuously improving for a better future. Together, we can help transform the fashion industry and create a more sustainable world.
Frequently asked question
Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.
Frequently asked question
Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.
Shipping
shipping
Shipping ย Methods :
We ship from Reno Nevada every Monday to thursday, excluding weekends & holidays.
Raomioย uses USPS for shipping. Shipping charges are calculated automatically in
the shopping cart depending on the total cost of your purchase. Raomioย is not responsible for items lost, stolen, and/or damaged in transit.ย
ย Our current processing time is 2 to 5 business days on all orders. Our default method of shipping isย standard, which takes approximately 5-8 business days to deliver within the USA, excluding other countries. Most customers receive their order within a week, but delays are possible.
ย ESTIMATED Shipping TIMES:
- Free Shipping/Standard Shipping arrivesย approximately5-8 business days
- Expedited Shipping arrives in anย estimated3-5 business days
- Priority Shipping arrives in anย estimated2-3 business daysย
Note: Please expect more extended processing and ship times during annual sales and sales events
ย FREE SHIPPING
Free shipping may be applied on orders over $200 only in the USA.
Order tracking
We will promptly send a tracking number once the product has been dispatched. If you do not receive the tracking number, please check your spam folder. Should you encounter any issues finding the tracking number, kindly reach out to us at raomioestudio@raomio.com
Package Delivered, But Can't Find It? Weโre Here to Help!
If your tracking number shows that your package has been delivered, but you're unable to locate it, donโt worry weโre happy to assist you! Before reaching out to us, please review these helpful tips:
- Verify the Tracking Information
Double-check the tracking number to confirm that the package was delivered to your correct address. Sometimes packages are mistakenly delivered to nearby access points or neighboring addresses. - Check with Your Local Post Office or Shipping Carrier
Contact your local post office or the shipping company listed on your tracking information. Occasionally, packages may not be delivered due to issues such as missed deliveries or being held at a facility for further processing. - Look Around Your Property
Be sure to check common delivery spots like your front porch, side door, mailbox, or with a nearby neighbor sometimes packages are left in less obvious places for safety. - Missing Package Claims
Please note that once your package shows as "delivered" in the tracking system, Raomio is no longer responsible for any lost or stolen items. We recommend filing a claim with the carrier if you're unable to locate the package after checking the above steps.
If youโve checked these steps and are still unable to locate your package, or if you need further assistance, please reach out to us atย raomioestudio@raomio.com. While we canโt take responsibility for lost or stolen packages, weโll do our best to assist you in resolving the issue.
return/exchange policy
At Raomio, we are committed to providing you with high-quality products and excellent customer service. If you have any issues with your order, weโre here to help resolve them quickly and efficiently.
Faulty Products
If you receive a faulty product, please reach out to us withinย 3 days of delivery. We will review your concern and arrange for a prompt exchange or refund, as applicable.
Refund Options
We offer the following refund options for eligible returns:
- Refund to your original payment method
- Store creditย (if applicable)
Refund Processing Time
Refund requests will be processed withinย 10 to 15 business daysย after approval. Once approved, refunds will be issued to theย original payment methodย used for the purchase.
Return Shipping Costs
Raomio does not cover the shipping costs for returning items unless the product is faulty or there was an error on our part. For returns related to any other reason, customers are responsible for return shipping fees.
We recommend using aย trackable return methodย for the security of your return. Raomio is not responsible for lost or damaged returns.
Return Conditions
To be eligible for a return or refund, items must meet the following conditions:
- The item isย unused, unwashed, and in original condition.
- The product must be returned withย all tags and packaging intact.
- Personalized or final sale itemsย (where applicable) are not eligible for return or exchange unless faulty.
Return Processing Time
Once we receive your returned item(s), please allow up toย 30 business daysย for us to process your refund or exchange. Returns that do not meet the above conditions will not be accepted.
Additional Fees and Charges
Please note that anyย additional duties, taxes, or shipping chargesย that may arise during the return process areย non-refundable. We cannot accept responsibility for delays due to customs clearance or taxes on international orders.
Customer Communication
If you are experiencing issues with your order or need assistance with your return, please reach out to our customer service team atย [email address]. We aim to respond withinย 48 hoursย and will do our best to resolve any issues in a timely manner.
Exchanges
Raomio does not offer direct exchanges. If you would like a different product, please initiate a return and place a new order. If the product you ordered is faulty or damaged, we will arrange for a replacement.
Important Notes:
- Ineligible items:ย Please review the product descriptions and exclusions for items not eligible for return, such asย final saleย andย personalized items.
- Damaged or Incorrect Orders:ย If you receive a damaged or incorrect item, please notify us immediately withinย 7 daysย of receipt. We will work with you to provide a full refund or exchange.
About us
Raomio: More Than Just Fashion . Itโs a Story of Purpose
At Raomio, fashion is more than what you wear. Itโs a story. A feeling. A way of making a difference.
Every piece we create is part of a bigger vision ย where creativity, sustainability, and bold living come together to redefine what it means to dress with intention.
Founded byย Carla Magali Di Marzo, Raomio is a celebration of everything that matters in fashion today:ย artistry, responsibility, and the joy of living unapologetically.
Where It All Began
Raomioโs roots stretch back to 2020 with the birth of Carlaโs first brand,ย Ku-Kio. Raised in Argentina in a family deeply connected to clothing production, Carla grew up immersed in craft, design, and the expressive power of fashion. While she didnโt begin as a traditional fashion expert, her love for detail and her desire to create with meaning sparked a journey that would evolve into something extraordinary.
The Evolution of a Vision
In 2024, Raomio was born a refined, reimagined version of Ku-Kio with a deeper commitment to sustainability and style that makes a difference.
This evolution reflects Carlaโs growth as a designer, a founder, and most importantly, a mother.
Her greatest inspiration? Her son, Tahielย whose curiosity, energy, and spirit of adventure fuel Raomioโs vibrant prints and fearless designs.
Together, Carla and Tahiel explore, learn, and grow and that shared journey is stitched into every Raomio piece. Each collection captures a sense of discovery, the wild joy of nature, and the freedom of creative expression.
Inspired by nature, rooted in purpose every Raomio piece holds a story.
Our Commitment to Sustainability
Raomio is joyful and bold but always conscious.
Sustainability is woven into everything we do. From selecting low-impact, organic fabrics to partnering with ethical manufacturers, we are mindful of the footprint we leave behind. Every item is crafted with intention ย made to last, made with care, and made to feel good on your skinย andย your conscience.
We know fashion has an impact. Thatโs why weโre committed to doing better at every step, because vibrant, expressive clothing should never come at the cost of the planet.
Made in the USA: A New Chapter
Weโre proud to introduce aย special Made in the USA collection, blending Raomioโs signature boldness with the local artistry of American production. This collection supports small-scale manufacturing, promotes quality over quantity, and celebrates sustainable practices close to home.
Each piece is crafted with the same values you know from Raomio: love, intention, and a commitment to both people and planet.
Fashion, Reimagined
At Raomio, we believe clothing is a language ย a way to tell stories, honor roots, and express who you are. Weโre here for the moms, the dreamers, the little explorers, and the bold souls who want to dress with meaning and joy.
This is more than fashion.
This isย Raomioย purpose-woven, passion-fueled, and always unapologetically bold.
โจย INTRODUCING: Desert Vibes Kids Loungewearย ๐ต๐
Where bold prints meet soft comfort.
Theย Desert Vibes Setย brings togetherย organic cotton softnessย andย Raomioโs signature energyโinspired by wild landscapes, cactus blooms, and fearless little adventurers. Designed withย room to growย andย made to move, it's ready for every twist, tumble, and imagination-filled day.
๐ฟ Ethically made
๐งก Comfy, colorful, and built for adventure
๐จ Zero boring days. Just bold vibes.
โจย Desert Vibes Loungewear โ Adult Editionย ๐ต๐คComfort that makes a statement.
Theย Desert Vibes Setย isnโt just for kids โ itโs for the grown-ups who want to feel good, look bold, and lounge with purpose. Made fromย ultra-soft organic cottonย and designed with aย relaxed, flattering fit, this set brings effortless style to slow days and everyday moments.
๐ฟ Ethically made
๐ค Vibrant, comfy, unapologetically bold
๐ฏโโ๏ธ Perfect for matching moments with your mini
Because adults deserve fun fits too.
Countdown is on